Your dentist recognises that you deserve the best dental care and is working harder than ever to make sure you receive it. To demonstrate this commitment to quality, your dentist has joined the Denplan Excel Accreditation Programme which ensures that theyíre committed to a set of exacting standards in the dental care and service they provide to you.

The Denplan Excel Accreditation Programme aims to improve communication between you and your dentist. You will receive information about your dental care and dental treatments available and will be involved in any decisions made about the dental care of your teeth and gums. The Patients Association has worked closely with dentists and Denplan to support the development of the programme and believes that it offers significant benefits for both dentists and patients.

This is the only programme officially approved by the Patients Association.

Denplan Covers the following:

Denplan does not cover the following:

Laboratory fees/ prescriptions

Orthodontics

Dental implants

Any excluded treatment (detailed in the contract you signed with your dentist) Specialist treatment

Cosmetic treatment

A minimal initial 'out of hours' call out fee

Denplan Enhance

Offers you interest-free loan to pay for private treatments, allowing you to spread the costs over time. You can borrow from £250 to £25,000, paid off over 6 - 36 months. Some of the treatments that Denplan Enhance can help you fund are crowns, bridges, inlays,tooth whitening.

Denplan Enhance can be offered to any patient considering high-value private treatments, whether restorative or cosmetic. You do not need to be a Denplan patient.

Denplan Enhance gives you access to the full range of private treatments your dentist offers - including cosmetic treatments - in an affordable way.

You do not need to supply any financially sensitive information, such as salary details, during the credit application process.

The interest-free loan can be set up immediately, following a simple proof of identity and credit check carried out in the dental practice by one of the practice team.

Confirmation and repayment of your Denplan Enhance loan is straightforward. You will be provided with a completed credit loan agreement to sign and your agreed monthly repayments will be collected by Direct Debit.

You can start your treatment immediately.

Clydesdale Financial Services are the credit provider for Denplan Enhance.

Denplan Questions and Answers

Q. When will my Denplan Care contract with my dentist begin?

A. Your dentist will arrange a start date for your Denplan Care contract. This date will be entered onto your contract and will always fall on the first day of the month. Your supplementary Insurance will commence from the start date fo your contract, or Denplan's receipt of your registration form, whichever is later.

Q. How will the benefits of Denplan Care differ from the dental care I have been receiving?

A. Under Denplan Care, the emphasis is placed on preventative dental care. This means that your dentist will work towards stopping dental problems before they occur. This will help improve and maintain your dental health. Your Denplan dentist will explain your particular care and treatment needs.

Q. How is my fee category determined?

A. Your Denplan dentist determines your fee category. This is based on your existing dental condition. Your dentist may have completed the 'Oral Check' section on your assessment form. If so, this will highlight the scoring system used as a basis.

Q. Where does my monthly payment go?

A. You are in contract with your dentist. Denplan provides administration services to support the contract between you and your dentist. This includes passing your payments on to your dentist on a regular basis. A small percentage of your monthly payment is retained by Denplan to cover administration and your Supplementary Insurance.

Q. Are there any discounts available?

A. Denplan Care benefits the whole family. Where more than one member of a family (or payment group) is registered with any Denplan dentist at one practice, the following discounts apply: 2 group members - 5% 3 group members - 10% 4 or more group members - 15% Please note, all payments must be collected using the same method of payment (Direct Debit) and all correspondence will be sent to the payer's address only. If you would like to benefit from these discounts, please contact your Denplan dentist.

Q. What are payment options?

A. You can choose to pay your subscription monthly by Direct Debit, or annually in advance, either by Direct Debit, cheque or by credit/ debit card to Denplan. Annual payments are calculated on a calendar year basis.

Q. How much is my registration fee and what is it for?

A. The registration fee is a one off payment equal to your monthly subscription. This will debited from your bank account during the first month of your contract. It will cover Denplan's initial administration costs to arrange your Supplementary Insurance.

Q. Once I have signed my Denplan Care contract, can I cancel it?

A. Yes. You can cancel your contract at any time by giving at least 21 days notice by telephone, or in writing, to your dentist and to Denplan. The contract with your dentist will then end on the last day of the month which next occurs. Further details can be found on the reverse of the contract that you have signed with your dentist.

Brentwood Dental Practice